I graduated with a Bachelor's Degree in Information Technology. After I graduated, I worked with Ocwen Business Solution (Mortgage Company) as an Imaging Associate for 10 months. I was assigned to identify and classify mortgage documents, loan applications and other legal documents. I also worked with TaskUs Inc. for 5 years under the TuneIn Account as a Customer Support Representative. I have a Technical Support background for mobile devices and PC. I was assigned to handle Premium customers and free listeners for various concerns such as Cancellation Requests, Refund Requests, Stream Issues, Troubleshooting Errors, etc.