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Tour Guide

Personal Statement

An enthusiastic, friendly and polite individual who enjoys exceeding clients' expectations. An excellent communicator and a good problem solver, able to work well under pressure. Exceptional administrative and organizational skills.

Key Skills

- Excellent communication skills , both.

written and verbal (Italian & English )

- Polite and professional manner

- High level of attention to detail

- Strong speech delivery skills

- Focused, energetic and able to deal with.


- Exceptional customer relations and.

interpersonal skills

Work Experience

Freelance Tour Guide / Manager

(Jan 2013 to Present)

The core responsibilities of this role include ensuring that all touring information is accurate and up to date and in accordance with the place visited, conducting Italian and English language tours and provide arrival and departure assistance, liaising with drivers and endeavour to maintain the highest standards of professionalism at all times, presenting information in an accurate and clear manner, being enthusiastic, polite, friendly and informative towards all passengers.

In addition to these responsibilities, I am also responsible for ensuring that the health & safety regulations are respected at all times.


Stevenson College, Edinburgh

Jan 2004 to July 2005

HND in Scottish Tourism & Languages including Developing Personal Effectiveness

Stevenson College, Edinburgh

Feb 2004 to Feb 2004

Welcome Host Certificate

Catering & Hospitality College, Italy

Sept 1996 to July 2001

Catering & Hospitality Diploma including Italian, History and Business Law

International CPR Institute Inc.

Feb 2015

First Aid Certificate

Hobbies & Interests

I have a strong interest in history, art, architecture, geography, geology, food & beverage and local culture. I specialize in WWII history, churches and cathedrals. I also enjoy cooking, photography and socialising.