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E-commerce Operations and Customer Experience Specialist

I am a highly proficient e-commerce operations and customer experience professional in online travel hence my extensive travel knowledge. I have an excellent communication and customer service skills, goal-oriented with strong business acumen. Being in e-commerce industry, I work closely with technical team in setting up website workflow, testing and giving feedback on website prior launch, and monitoring website bugs. I also have a strong management skill as I train and coach a small team of customer experience specialists.