Currently in a Community Escalation Specialist (tier 2) role handling general queries and escalations. Assisting users of this marketplace account through emails.
2019 - 2021
Started as a Technical Support Representative in a Telecommunications account via chat and transitioned to a Customer Service Representative in a Healthcare account handling customers through calls and emails.
University of Santo Tomas
2016 - 2018
Graduated general middle school/Senior Highschool under Health allied strand. Experienced working with checking on community's vital signs, etc.