Currently in a Community Escalation Specialist (tier 2) role handling general queries and escalations. Assisting users of this marketplace account through emails.
Highly skilled Customer Service Representative experienced in handling calls, chat, and emails. Worked with US Based Healthcare and telecommunications account. Currently handling a market place account based in Australia. Upskilled to handling escalation concerns from handling general queries. Have been certified "Agent of the Quarter" for being a continuous top 1 agent out of 300 employees in...
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Skills
Employment
Airtasker
2021
Teleperformance
2019 - 2021
Started as a Technical Support Representative in a Telecommunications account via chat and transitioned to a Customer Service Representative in a Healthcare account handling customers through calls and emails.
Education
University of Santo Tomas
2016 - 2018
Graduated general middle school/Senior Highschool under Health allied strand. Experienced working with checking on community's vital signs, etc.