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Highly skilled Customer Service Representative experienced in handling calls, chat, and emails. Worked with US Based Healthcare and telecommunications account. Currently handling a market place account based in Australia. Upskilled to handling escalation concerns from handling general queries. Have been certified "Agent of the Quarter" for being a continuous top 1 agent out of 300 employees in...
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Skills

Advertising Academic Writing Graphic Design Email Marketing Infographics Admin Support Call Center Management Analytical Thinking Content Marketing Account Management

Employment

  • Airtasker

    2021

    Currently in a Community Escalation Specialist (tier 2) role handling general queries and escalations. Assisting users of this marketplace account through emails.

  • Teleperformance

    2019 - 2021

    Started as a Technical Support Representative in a Telecommunications account via chat and transitioned to a Customer Service Representative in a Healthcare account handling customers through calls and emails.

Education

  • University of Santo Tomas

    2016 - 2018

    Graduated general middle school/Senior Highschool under Health allied strand. Experienced working with checking on community's vital signs, etc.